Overview

This Privacy Policy describes how Tools Renewed Inc. ("Tools Renewed," "we," "us," or "our") collects, uses, and protects information about you when you visit or make a purchase through toolsrenewed.com or contact us by phone or email.

We are committed to protecting your privacy and handling your personal information responsibly. We will never sell your personal information to any third party.

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Information We Collect

We may collect the following types of information when you interact with our website or place an order:

• Name
• Company name
• Billing and shipping address
• Email address and phone number
• Payment information (processed securely through our payment processor, Shift4 Payments — we do not store full card details)
• UPS Collect Account Number, if provided by established customers who prefer to use their own UPS account for shipping
• Website usage data collected through cookies and analytics tools (see Cookies section below)

For certain new customer orders, we may also request identity verification through our third-party partner, iDenfy. In that case, iDenfy may collect your government-issued ID and a selfie on our behalf. Tools Renewed does not store or have direct access to that verification data. Please see our Secure Order Verification page for more information.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders
• To communicate with you about your order, including shipping and tracking updates
• To respond to questions, inquiries, or customer service requests
• To maintain internal records and manage our customer accounts
• To improve our website, products, and services
• To verify the identity of new customers on certain orders to prevent fraud and unauthorized transactions
• To send occasional promotional emails about new products or special offers, if you have provided your email address and not opted out (you may opt out at any time)
• To comply with applicable laws and regulations

How We Share Your Information

Tools Renewed does not sell, trade, or rent your personal information to any third parties for their own marketing purposes.

We may share your information only in the following limited circumstances:

• Service providers: We work with trusted third-party companies that help us operate our business, such as Shift4 Payments for payment processing, shipping carriers, and our identity verification partner iDenfy. These companies are only given the information necessary to perform their specific services and are not permitted to use it for any other purpose.
• Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Tools Renewed, our customers, or others.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, customer information may be transferred as part of that transaction.

Cookies and Analytics

Our website uses cookies — small text files stored on your device — to help us understand how visitors use our site and to improve your experience.

We use Google Analytics to collect anonymized data about website traffic, including which pages are visited, how long visitors stay, and how they arrived at our site. This data does not personally identify you and is used solely to help us improve our website.

You can choose to disable cookies through your browser settings at any time. Please note that doing so may affect the functionality of certain parts of our website. You may also opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

Data Security

We take the security of your personal information seriously. We have implemented appropriate physical, electronic, and administrative measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Payment transactions are processed through Shift4 Payments, our secure payment processor, and are encrypted using industry-standard SSL technology. We do not store full credit card numbers on our systems.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to responding promptly to any breach.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining your order history, complying with legal obligations, resolving disputes, and enforcing our agreements.

If you would like us to delete your personal information from our records, please contact us using the information below. Please note that we may be required to retain certain information for legal or tax purposes.

Links to Other Websites

Our website may contain links to third-party websites for your convenience. Once you leave our site, we have no control over those websites and are not responsible for their privacy practices or content. We encourage you to review the privacy policy of any site you visit.

Your Rights

Depending on where you are located, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of promotional email communications at any time
• Lodge a complaint with your applicable data protection authority

To exercise any of these rights, please contact us using the information below.